Shipping policy

Shipping Policy

Shipping Policy – Zenvy Skin

Thank you for shopping with Zenvy Skin. We are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.

Delivery Times

As we work with trusted fulfilment partners, delivery times may vary depending on your location and the product ordered. Estimated delivery times will be shown at checkout where available.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Multiple Shipments

If your order contains multiple items, they may be shipped separately and arrive at different times.

Shipping Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to customs, courier services, weather conditions or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Zenvy Skin is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date. We will work with our shipping partners to resolve the issue as quickly as possible.